Satisfying the Punch List
A "punch list"
may not sound very appealing, but it is an important tool for making
sure everything gets done to the expectations and satisfaction of both
a remodeling firm and its homeowner clients. A punch list is, in fact,
construction industry slang for a short checklist of items that need
to be completed, repaired, or replaced. It is also an effective
communication tool that remodeling contractors use with both trade
partners (such as the electrician or roofer) and clients as a quick
and easy reference to the status of the project or a particular phase
of the work being done. Traditionally, a punch list is used as a
remodeling project nears completion to assure that everything is
finished according to the scope of work established at the beginning
of the job. Increasingly, remodeling contractors create the checklist
to share with their job site superintendent and workers, as well as
key subcontractors, before presenting a finished project to
the homeowner. Once that internal punch list is satisfied, the remodeler and
the homeowners conduct a walk-through inspection of the completed
remodeling job, during which a second (usually shorter) punch list is
created. In both cases, where the project has been closely monitored
throughout, the punch lists typically contains minor, cosmetic items
that can be addressed quickly and easily. The practice of
conducting an internal inspection and addressing punch list items
before the final client walk-through boosts the confidence of the
homeowners and their confidence in the remodeler and the finished
job. Lesser known, but increasingly common among professional
remodelers, are punch lists produced at key milestones of the project.
These "in-process" to-do lists help the remodeler communicate and
collaborate with product suppliers and subcontractors regarding the
quality and status of their work in progress. Like those created
before and during a final walk-through with a homeowner, punch lists
during construction ensure that a stage of work is complete and ready
for the next phase. With those lists satisfied, the remodeler can then
call for an inspection by the local building department or schedule
the next wave of subcontractors and material deliveries. This formal
process is key to managing the myriad details in residential
remodeling and helps the remodeler stay on schedule and on
budget. Even so, no matter how many times a remodeler conducts
inspections and creates punch lists before the final client
walk-though, the remodeler or client (or both) inevitably identify
some detail that is incomplete or 'not quite right.' When this
happens, the remodeler will use the punchlist walk-through to explain
how the punch list items will be satisfied. Remodelers differ in
their approach to satisfying the punch list. Most of them work to
cross every item off the list prior to the client's approval and last
draw payment so that the project is considered truly finished at that
time. Depending on the punch list, a remodeler may try to schedule the
necessary labor to address every item on the same day, rather than
over several days, out of respect for the homeowners' time, need for
privacy and schedule. With a reliable punch list system in place,
remodelers are able to deliver completed projects that meet or exceed
the expectations of their homeowner clients. When remodelers
communicate effectively with their clients, subcontractors, and
material suppliers throughout the building process, punch lists are
typically short and easy to complete in a timely fashion. Effective
use of a punch list system helps the remodeling team deliver a
high-quality project to a satisfied client.
Warm regards,
 
Dwight
Sailer & Bryan Soth
HighCraft Builders
429 S. Howes Street
Fort Collins, CO 80521
970.472.8100 - phone
info@highcraft.net
www.highcraft.net
c.
2008
All rights reserved.
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